Refund policy

At AuraFlora, we strive to ensure that you have a smooth and satisfying shopping experience. However, if you are not completely happy with your purchase, we’re here to help.

Return Policy

We offer a 7-day return window from the date of delivery. To be eligible for a return, the following conditions must be met:

• The product must be unused, unworn, and in its original condition.
• All original tags, labels, and packaging must be intact and attached.
• The product should not show any signs of use, damage, or alteration.

Please note that returns will not be accepted if:

• The product has been used or damaged after delivery.
• Tags or labels are removed or tampered with.
• The return request is made after 7 days of delivery.

Return Process

To initiate a return, please contact our support team within 7 days of receiving your order. Once your request is approved, we will guide you through the return process.

After the product is received and inspected, we will notify you regarding the status of your return.

Refund Policy

Once your return is approved after inspection:

• Refunds will be processed to your original payment method or as store credit (depending on your store policy).
• Please allow a few business days for the refund to reflect in your account.

Cash on Delivery (COD) Charges

For all Cash on Delivery (COD) orders, an additional charge of ₹50 is applied at checkout. This fee helps us cover logistics and handling costs associated with COD services.

Important Note

We reserve the right to reject any return that does not meet the above conditions.